ForwardUs Counseling Terms of use.

Effective Date: September 30th, 2024

Welcome to ForwardUs Counseling. These Terms govern your use of the services, content, and products provided via our website, www.forwarduscounseling.com (the "Website"). By accessing or using our services, you agree to these Terms. If you do not agree, please do not use our services.

1. Services Provided

1.1 ForwardUs Counseling provides virtual therapy and counseling services to help couples navigate communication, conflict, premarital and postpartum transitions, and discernment counseling.
1.2 Services are provided by licensed therapists via secure online platforms.

2. Eligibility to Use the Services

2.1 By using ForwardUs Counseling services, you confirm that:
2.1.1 You are at least 18 years old and legally capable of entering into a binding contract.
2.1.2 You are using our services for personal, non-commercial purposes.
2.1.3 The information you provide to us is accurate and current.

3. Counseling Disclaimer

3.1 ForwardUs Counseling services do not replace professional medical, legal, or financial advice.
3.2 Our services are not for emergency or crisis situations. If you are in crisis, contact local emergency services or an appropriate hotline.
3.3 While therapy can be helpful, results are not guaranteed and may vary based on your participation and external factors.

4. Registration and Account Security

4.1 To access our services, you must create an account on the Website.
4.2 You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
4.3 By creating an account, you agree to:
4.3.1 Provide accurate, complete, and up-to-date information.
4.3.2 Keep your account information updated.
4.3.3 Not share your account credentials with others.

5. Payment and Fees

5.1 Fees for ForwardUs Counseling services are displayed on the Website or communicated via email.
5.2 Payments are made through secure third-party payment processors.
5.3 By using our services, you acknowledge that:
5.3.1 All payments are non-refundable unless otherwise indicated.
5.3.2 You are responsible for providing accurate payment information.
5.3.3 Failure to pay may result in the suspension or termination of your account.

6. Confidentiality and Privacy

6.1 We are committed to protecting your privacy.
6.2 Information shared during counseling sessions is confidential and will not be disclosed without your consent, except as required by law (e.g., suspected abuse, or threats of harm).
6.3 For more details, please review our Privacy Policy.

7. Cookies

7.1 The Website uses cookies to enhance your user experience.
7.2 Cookies are small data files stored on your device by your web browser. They help us understand how you use the Website and improve our services.
7.3 You can manage or disable cookies in your browser settings, though disabling cookies may limit some features of the Website.
7.4 For more details about how we use cookies, please review our Cookie Policy.

8. Prelicensure Supervision Status

8.1 Therapy services at ForwardUs Counseling may be provided by prelicensed therapists under supervision.
8.2 Prelicensed therapists are in the process of obtaining full licensure and work under the direct supervision of a licensed clinician.
8.3 You will be informed if your therapist is under prelicensure supervision and will have the opportunity to ask any questions about the supervision process.

9. Prohibited Uses

9.1 You agree to use the Website in compliance with all applicable laws and these Terms. You may not:
9.1.1 Impersonate others or misrepresent your identity.
9.1.2 Send spam or unauthorized promotional material.
9.1.3 Engage in conduct that restricts others from using the Website.
9.1.4 Use automated systems (e.g., bots) to access or copy Website materials.
9.1.5 Use the Website in any way that disrupts its functionality.

10. Virtual Sessions

10.1 ForwardUs Counseling sessions are conducted virtually. By using these services, you agree to:
10.1.1 Ensure you have a stable internet connection.
10.1.2 Participate in sessions in a private, secure environment.
10.1.3 Use the approved technology for therapy sessions.

11. Cancellation and Rescheduling Policy

11.1 You may cancel or reschedule a session by providing at least 48 hours’ notice.
11.2 Cancellations made less than 24 hours in advance may result in a charge for the missed session.
11.3 ForwardUs Counseling reserves the right to reschedule sessions and will notify you when necessary.

12. No Warranty on Website

12.1 The Website and services are provided “as is.”
12.2 We make no express or implied warranties regarding the availability, functionality, or accuracy of the Website and services.

13. Limitations of Liability

13.1 ForwardUs Counseling is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services. This includes, but is not limited to:
13.1.1 Loss of data or personal information.
13.1.2 Interruptions to service or issues with internet connectivity.
13.1.3 Emotional distress or psychological impact related to therapy.
13.2 In no event will ForwardUs Counseling's total liability exceed the amount you have paid for the services.

14. Intellectual Property

14.1 All content, materials, and resources provided on the Website, including logos, text, images, videos, and software, are the property of ForwardUs Counseling or its licensors.
14.2 You may not reproduce, distribute, modify, or create derivative works from any of the content without written permission.

15. Links to Third-Party Websites

15.1 The Website may contain links to third-party websites.
15.2 We are not responsible for the content or privacy practices of these external websites.

16. Governing Law and Dispute Resolution

16.1 These Terms are governed by the laws of the state of Minnesota.
16.2 Any disputes arising out of these Terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA).
16.3 You agree to waive any right to a jury trial or to participate in a class-action lawsuit.

17. Changes to Terms of Use

17.1 ForwardUs Counseling reserves the right to modify or update these Terms at any time.
17.2 Changes will take effect immediately upon posting. Your continued use of the services constitutes acceptance of the updated Terms.

18. Contact Information

If you have any questions about these Terms, please contact us at:

ForwardUs Counseling
Email: support@forwarduscounseling.com
Website: www.forwarduscounseling.com