ForwardUs Privacy Policy.

Last updated: September 21, 2024

Welcome to ForwardUs Counseling LLC (“ForwardUs Counseling”), a virtual couples therapy practice that specializes in helping couples improve their relationships. We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you use our website, www.forwarduscounseling.com (the “Website”) and any associated services (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

1. Information We Collect

We may collect the following types of personal information about you:

  • Contact Data: Name, pronouns, email address, phone number, and mailing address.

  • Demographic Information: City, state, country of residence, and postal code.

  • Profile Data: Date of birth, relationship status, and any other information you provide in your profile.

  • Communications: Any messages or notes shared during live sessions or other communications.

  • Payment Information: Collected and processed by our third-party payment processor, Stripe.

  • Survey and Questionnaire Data: Information you provide when completing surveys or questionnaires.

We may also automatically collect certain information when you interact with our Website, including device data (such as IP address and browser type) and online activity data (such as pages you visit and how long you spend on them).

2. How We Use Your Information

We may use your personal information for the following purposes:

  • Service Delivery: To provide, improve, and support our Services, including scheduling and facilitating therapy sessions.

  • Communication: To communicate with you about your appointments, send reminders, and provide updates.

  • Research and Development: To analyze how users interact with our Services and improve our offerings.

  • Marketing: To send promotional communications (if you opt-in). You can opt out at any time.

  • Compliance and Protection: To comply with legal requirements and protect the safety and rights of ForwardUs Counseling and our users.

3. How We Will Not Use Your Information

  • We do not sell your personal information.

  • We do not collect more information than we need to provide our Services.

  • We do not use your personal information for any purpose other than those outlined in this Privacy Policy.

4. How We Share Your Information

We may share your personal information in the following situations:

  • Service Providers: We may share your information with third-party service providers who assist us with operating the Website, processing payments, and providing customer support.

  • Legal Compliance: We may disclose your information to comply with applicable laws or legal requests (such as subpoenas) or to protect the rights, privacy, and safety of ForwardUs Counseling and others.

5. Cookies and Similar Technologies

We use cookies to enhance your experience on our Website. Cookies are small files stored on your device that allow us to remember your preferences and improve your browsing experience.

  • You can manage your cookie preferences through your browser settings. Disabling cookies may limit certain functionalities of the Website.

For more information about how we use cookies, please review our Cookie Policy.

6. Your Choices

  • Access and Update Your Information: You can review or update your account information by logging into your account.

  • Opt Out of Marketing: You may opt out of receiving marketing emails by following the unsubscribe instructions in those emails or contacting us directly.

  • Do Not Track: We do not currently respond to “Do Not Track” signals set by browsers.

7. Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

8. International Data Transfers

Our Services are operated in the United States. By using our Services, you consent to the processing of your personal information in the United States.

9. Children’s Privacy

Our Services are not intended for use by individuals under the age of 18. If we learn that we have collected personal information from a child under 18 without consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Your continued use of the Services after such changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us at:

ForwardUs Counseling
Email: support@forwarduscounseling.com
Website: www.forwarduscounseling.com